Hi Ginger :)
Thankfully I don't have to deal with Renewals. But I do have to listen to
the guys that do and the customers who are utterly confused on who to renew
thru.

----- Original Message -----
From: "Ginger Fish" <ginger-fish&#167;scifi-art.com>
To: <dns&#167;lists.auda.org.au>
Sent: Friday, March 15, 2002 10:40 AM
Subject: RE: [DNS] ING/IRA New Product


> Hello Dax,
>
> There is an easy way.
> Everytime your clients register a domain name, i suppose you send them a
> confirmation.Include a consumer alert in that confirmation that specifies
> that :
>
> 1 your company is managing their domain name ( explain exactly what that
is
> in a few lines coz some people just don;t get it and then get tricked by
> other companies that send the renewals..
> )
> 2 some people out there send unsollicited emails for renewals and they
> should ignore it.
>
> I know it's a bit of a mess and it doesn't do any good to the reputation
of
> this industry, but if you want to keep your client base while .au
> administrations/registrars are asleep, that's the least you can do.
>
> If some of your clients complain, send them straight to the ACCC , there
are
> now precedents of companies that got shut down for such practices, that
> should make it easy for the future...
>
>
> I know all this sounds easy to do, but it IS easy to do !
>
>
> Ginger
>
> -----Original Message-----
> From: Dax [mailto:shayemaree&#167;bigpond.com]
> Sent: Friday, March 15, 2002 10:28 AM
> To: dns&#167;lists.auda.org.au
> Subject: [DNS] ING/IRA New Product
>
>
> I have been told by clients that ING representatives have said they need
to
> register the .com, .biz, .info etc etc
> and they the Rep was insistant that this is the way all business are
going.
> I have also been told that ING reps phone daily and their persistence is
> unwelcomed and despite being informed of this, they continue to call.
> I have also been informed by clients that ING reps say Melbourne IT are a
> 'dodgey company' set up in an abandoned warehouse with only 3 terminals
and
> two staff members.
> These Clients have ZERO reasons for making this kind of thing up and I am
> curious to know just how far ING will go for the almighty dollar?
> As a reseller, I get calls frequently for ING requesting to speak with the
> IT person regarding XXX.com.au, Completely oblivious that the Tech/Admin
> contacts where the reseller.
> What truely Erks me is that if the reseller sends an e-mail out 60 days
> proir to expiry, ING will mail them 90 days prior. the reseller e-mails
100
> days proir, ING 120......where will this end?
>
>
>
> *************************************************************************
>
> Now here's a turn up for you ...
>
> I've always been very vocal against IRA and ING's practices with respect
to
> soliciting renewal business.  In this new case however, I don't think that
> we should allow our abhorrence of their other practices colour our
judgement
> of this new offering.  They are using the fact that a .com.au registrant
is
> a good candidate for selling a .com domain to.  In that sense, I don't
have
> a problem.
>
> Further down the line, there is the competitive threat that with every
.com
> they pick up in this way, they can then contact what is now a new client,
> and legitimately offer to manage their .com.au domain name for them as
well.
> This too is fair competition.
>
> Where I do have a problem is my suspicion that the mail-out seems to be
> based around the .com.au renewal dates (the source of previous
complaints),
> and their use of data mining (there's that source material again!) to
> cross-check potential recipients.
>
>
> Ron Stark
> Business Park Pty Ltd
> mail: ronstark&#167;businesspark.com.au
> phone: +61 (0)3 9592 6895   fax: +61 (0)3 9591 0729
> mob: +61 (0)41 812 9922
> http://www.businesspark.com.au
>
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>
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