To be fair TPP have offered to refund the A$100 and cancel the forwarding, which is good. The problem remains however that they're not disclosing this charge during the ordering process. >-- Original Message -- >Reply-To: dns§lists.auda.org.au >From: "Skeeve Stevens" <skeeve§skeeve.org> >To: <dns§lists.auda.org.au> >Date: Wed, 24 Jul 2002 20:22:12 +1000 >Subject: RE: [DNS] Non-disclosure of domain name seller charges > > >You cant chargeback PART of a charge I am pretty sure... > >As in.. he cant get $100 back of the $149 charge... > >...Skeeve > >> -----Original Message----- >> From: Ian Johnston [mailto:ian.johnston§infobrokers.com.au] >> Sent: Wednesday, July 24, 2002 7:42 PM >> To: jon§jonlawrence.com >> Cc: DNS >> Subject: [DNS] Non-disclosure of domain name seller charges >> >> >> Jon >> >> I'm a member of the Committee drafting the Registrars' (and other >> domain name sellers') Code of Practice. >> >> Your experience raises issues that I wish to draw to the attention of >> other Committee members. Hopefully the Code will address such >> problems. >> >> I seek your agreement to forward you emails on this subject to the >> [code-discuss] mailing list. >> >> Have you considered repudiating the transaction, and requesting a >> charge-back from your credit card provider? >> >> >> Ian >> >> >> -- >> Ian Johnston, Policy Consultant >> Small Enterprise Telecommunications Centre (SETEL) >> www.setel.com.au mailto:ian.johnston§setel.com.au >> 02 6258 3409 (B/F) 02 6259 7777 (B) 0413 990 112 (M) >> >> SETEL is a national small business consumer association >> advancing the interest of Australian small business >> as telecommunications and e-commerce consumers >> >> > -----Original Message----- >> > From: Jon Lawrence [mailto:jon§jonlawrence.com] >> > Sent: Wednesday, July 24, 2002 6:56 PM >> > To: dns§lists.auda.org.au >> > Subject: RE: [DNS] Unbelievable Enetica/AusRegistry >> > >> > >> > Skeeve >> > >> > Real time zone and whois updates are a great innovation in >> > the industry. >> > Note that Neulevel (.biz/.us) and Afilias (.info) have >> > also been offering >> > this functionality for some time. >> > >> > On another note...I applied for a .id.au name through TPP >> > Internet some >> > weeks ago. The name was registered within a couple of days >> > (don't know >> > exactly how long it took as I was travelling and didn't get >> > a chance to >> > check - may have been instantaneous). I took however 9 >> > (yes nine) days >> > to get the name delegated. >> > >> > I have just received my credit card statement and was >> > somewhat surprised >> > to see a A$149 charge rather than the A$49 I had agreed to. >> > I have been >> > advised that the additional A$100 was for the email and web >> > forwarding service >> > that I selected. >> > >> > I have two problems with this: >> > (1) this charge was not at any time spelt out during their >> > somewhat eclectic >> > ordering process >> > (2) A$100 for email and web forwarding for 2 years...now >> > that's what I call >> > margin... >> > >> > Needless to say I shan't be dealing with this registrar again. >> > >> > regards >> > jon >> >> >> -------------------------------------------------------------- >> ------------- >> List policy, unsubscribing and archives => >> http://www.auda.org.au/list/dns/ >> Please do not retransmit >> articles on this list without permission of the >> author, further information at the above URL. (349 subscribers.) >> > > >--------------------------------------------------------------------------- >List policy, unsubscribing and archives => http://www.auda.org.au/list/dns/ >Please do not retransmit articles on this list without permission of the > >author, further information at the above URL. (349 subscribers.) >Received on Fri Oct 03 2003 - 00:00:00 UTC
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