Michael

There's a complaint's process set out in the Code of Practice, due to
be published soon.  There's an Interim Code at
<www.auda.org.au/docs/auda-2002-13.txt> which briefly covers
complaints, with a last resort complaint's process to auDA at
<www.auda.org.au/docs/auda-2002-21.txt>.

In brief, complaints should be formally lodged with the Domain Name
Supplier (e.g. in your case, MelbourneIT) in the first place and, if
satisfactory resolution is not achieved within a reasonable period,
then with auDA.

I'm sending a copy of this to the Code of Practice Drafting Committee
mailing list.


Ian Johnston
Member, Code of Practice Drafting Committee

-----Original Message-----
From: Michael McKinnon [mailto:mjm&#167;mentalpopcorn.com]
Sent: Wednesday, August 07, 2002 12:05 PM
To: dns&#167;lists.auda.org.au
Subject: [DNS] Expiry date vs. Invoice date


A friend of mine recently registered a .net.au domain name with
MelbourneIT.

The date he attempted registration on the website was 23rd of July,
however
MelbourneIT took several weeks to complete the transaction and he was
only
notified yesterday by email that it had been undertaken.  The invoice
date
clearly shows it to be the 6th August.

Guess what?  The expiry date for the domain name is recorded on the
invoice
as 23rd of July 2004!!  In effect this means, that he has been short
changed
14 days on the two year fee paid.  Is this acceptable?  Is this a
normal
process?


Thanks,

Michael.


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