RE: [DNS] More on the issue of reseller / registrar relationship

RE: [DNS] More on the issue of reseller / registrar relationship

From: Ron Stark <ronstark§snapsite.com.au>
Date: Mon, 23 Jun 2003 15:26:21 +1000
John, generally it's not a domain price issue for the registrant.  As long
as their emails and websites are working, and they're not being harassed by
rogues, the average registrant doesn't care.

I know that I've used this analogy before, but a domain name is just like a
car number plate.  I'm more interested that my car keeps on running
properly - I couldn't give a damn about my number plate except for that
annual moment when I pay for registration renewal.

As a reseller the domain part of my business is not a big deal - I do it as
a service to my clients, not because it's central to my revenue.

What I want to protect, though, is my other business income - websites,
hosting and other on-line services that my registrar can now decide he wants
to take away from me.  Not because he's earned the right, and not because
he's developed any relationship with my client or given them any service,
and not because he's competed fairly - he can solely because I'm compelled
to hand over my customer to my registrar who is now my competitor.

I fully endorse the protective measures that were put in place for
registrants.  I don't endorse the fact that resellers are now nonentities.

Ron Stark

>-----Original Message-----
>From: John Thomson [mailto:john&#167;hep10.com]
>Sent: Monday, 23 June 2003 3:16 PM
>To: dns&#167;lists.auda.org.au
>Subject: RE: [DNS] More on the issue of reseller / registrar
>relationship
>
>
>My approach.
>Keep in mind a lot of our business system is based on clients
>using our CMS.
>We don't add a mark-up to domain registration and because
>people use our CMS
>they really have little choice about hosting. The reasoning behind this
>system is then if people try to match us on registration
>pricing then we are
>always cheaper. This way on apples vs apples we are
>exceptional value. We
>have had clients approached on differing web options and they
>simply ask how
>much to register a domain name.
>
>They can't directly compare us on hosting options as our CMS gives us a
>unique point of difference. This is proving an effective deterrent to
>competitors for us and gives clients a perception we are good value. If
>anyone has feedback on this system I'd love to hear it.
>
>Thanks
>
>John
>
>-----Original Message-----
>From: Ian D Johnston [mailto:ian.johnston&#167;infobrokers.com.au]
>Sent: Monday, 23 June 2003 2:54 PM
>To: DNS
>Cc: Ron Stark
>Subject: RE: [DNS] More on the issue of reseller / registrar
>relationship
>
>
>Ron
>
>You have touched on one of a number of issues of concern to
>resellers (I
>presume) ... a resellers' association is an interesting
>response.  It looks
>as
>though auDA might have another representative class member ;-).
>
>What I find missing from the auDA environment is a forum in
>which auDA, auDA
>Panel members, industry participants, stakeholders and
>citizens collectively
>*engage* one another on specific issues.  I appreciate the
>participation of
>a
>small number of people on this list (who are Board members).
>In the past
>there
>was talk of an auDA members' list.
>
>Ian Johnston
>
>
>> -----Original Message-----
>> From: Ron Stark [mailto:ronstark&#167;snapsite.com.au]
>> Sent: 23 June 2003 10:53 AM
>> To: dns&#167;lists.auda.org.au
>> Subject: [DNS] More on the issue of reseller / registrar relationship
>>
>> To me the central issue is whether, as a reseller, I'm empowering a
>> competitor to my own detriment.
>>
>> My customer list (as distinct from my contact list) is a key
>asset to my
>> business.  As a reseller of domain names I'm obligated to not only
>disclose
>> that list, but to entrust it to my registrar.  Having inherited my
>customer,
>> that registrar can then approach them with impunity, because auDA's
>> jurisdiction does not extend beyond domain names.
>>
>> If my registrar offers competing services to my clients I
>have a serious
>> reservation in dealing with that registrar.  If a registrar
>approaches my
>> _potential_ customer and wins the business, that's fair
>competition.  If
>my
>> registrar simply adopts my _existing_ customer and takes my business,
>that's
>> piracy.
>>
>> I know of no other commercial endeavour in which a business
>is compelled
>to
>> hand over their customers to their competitors, with neither
>protection
>not
>> recourse.  And here's a challenge to registrars - who will
>give a cast
>iron
>> guarantee that I as a reseller am not at risk from such
>predatory business
>> practice.
>>
>> Is there anybody out there interested in establishing a Reseller's
>> Association to restore some balance / equity in this
>minefield of reseller
>/
>> registrar relationships?
>>
>> Ron Stark
>> mailto:ronstark&#167;snapsite.com.au
>>
>>
>>
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Received on Fri Oct 03 2003 - 00:00:00 UTC

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