From: Lea de Groot <dotau.org§elysiansystems.com>
Date: Sun, 26 Nov 2006 09:15:36 +1000
I have to comment, with my end user had on, that I was doing some domain 
name research yesterday and it was a very slow process.

Previous user process:
- issue whois
- note email

New user process:
- issue whois
- note referal
- copy url
- flip to browser
- be put off by unusual whois input format
- paste url
- hit button
- be confronted by captcha when expecting results
- squint at screen and enter
- get results
- scan for email and note

Tedious, no end. Yes, we need to keep the bots out of the emails but it 
doesn't need to be this unfriendly!

With my process flow designer hat on, I would suggest the following is 
more appropriate:
- issue whois
- click on displayed link including domain name
- land on page with fewer distractions (whether auda, ausregistry or 
registrar, and it would seem fair to give registrar the option of being 
presented for their own registrations)
- enter captcha
- see results with only links underlined. Having the headings underlined 
is a major breech of user conventions

For the ausregistry page itself, if it is insisted that the landing page 
must be there, I would make the following suggestions:
- change the landing page to a whois-specific page
- which would have the whois in the content area, rather than the 
sidebar area
- include the captcha in the first page
- ditto the above on underlining headings

HIH, because I really want this to change as I do a fair bit of domain 
research to check competition for clients and the current presentation 
sucks :(

Lea de Groot
Elysian Systems
Brisbane, Australia
Received on Sat Nov 25 2006 - 23:15:36 UTC

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