RE: [DNS] Melbourne IT - reseller accounts - renewal notices

RE: [DNS] Melbourne IT - reseller accounts - renewal notices

From: Brian Davis <brian§domainz.com.au>
Date: Wed, 11 Jun 2003 12:10:21 +1000
> -----Original Message-----
> From: Cheryl McConville [mailto:mail&#167;domainregistration.com.au]
> Sent: Wednesday, 11 June 2003 11:54 AM
> To: dns&#167;lists.auda.org.au
> Subject: [DNS] Melbourne IT - reseller accounts - renewal notices
> 
> 
> A little too convenient to state that it was a mistake Bruce. It was a
> major
> inconvenience and caused our clients much confusion and took up half
our
> day
> fielding phone calls. The common statement was "why are we receiving
this
> mail from MIT? - should we contact the ACCC?. Ridiculous.  Consumers
have
> received enough in the past, they don't need you guys to start doing
it.
> We
> are yet to receive a full explanation. What is the time frame for your
> corrective mail-out? For your corrective mail-out to have any
substance
> it
> should contain no MIT sales pitches and should advise the registrant
to
> contact their reseller, noting the resellers trading name together
with
> their contact details.
> 
> Cheryl
> 

Here, here.  I agree totally. This "mistake" has cost me one days lost
productivity, and may even continue on for a few more.

Will Melb IT accept an invoice from me for my lost productivity and
wages to deal with THEIR mistake?  
Can I invoice MelbIT for all our lost business ??  Some people will not
bother calling us and just go with what the notice says.

Bruce,
Melbourne IT have done this in the past, these "mistakes" are NOT
tolerated and should never occur.

We await Melbourne IT's prompt response and solution.. So far it has
been unacceptable..

Brian


> 
> 
> -----Original Message-----
> From: Bruce Tonkin [mailto:Bruce.Tonkin&#167;melbourneit.com.au]
> Sent: Wednesday, 11 June 2003 8:52 AM
> To: dns&#167;lists.auda.org.au
> Subject: RE: [DNS] Melbourne IT - reseller accounts - renewal notices
> 
> 
> Hello Cheryl,
> 
> 
> > Have
> > Melbourne IT changed their practices with regards to handling
> > registrations listed under reseller accounts ?
> 
> No.
> 
> >
> > Are they spamming the clients of every reseller they have?
> >
> 
> We are investigating what happened with the process for generating
> renewal notices yesterday.   Melbourne IT Resellers will be informed
> shortly with a full explanation, and any registrants that received
> renewal notices in error will also be informed to disregard the
notice.
> 
> Regards,
> Bruce Tonkin
> 
Received on Fri Oct 03 2003 - 00:00:00 UTC

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