On 3 Dec 2003 at 13:47, Bruce Tonkin wrote:

> 
> Actually there is a complaints handling policy for such situations.
> 
> See:
> http://www.auda.org.au/docs/auda-2002-25.txt
> 
> In particular note the following:
> 
> "3.1	Where a person believes that a registrant is not eligible to
> hold their domain 
> name licence, that person should contact the registrar of record for the
> domain name 
> (disclosed on the WHOIS service).  
> 
> 3.2	On receipt of a complaint about the eligibility of a registrant,
> the registrar 
> must reconfirm the eligibility details of the registrant (for example,
> check that the 
> registrant's business name registration is still current). If the
> eligibility details 
> are current, the registrar is not required to take any further action.  
> 
> 3.3	If the eligibility details are not current, the registrar must
> contact the 
> registrant to request that they update their eligibility details within
> 14 calendar 
> days. The registrar must use reasonable commercial endeavours to contact
> the registrant 
> (for example, if an email bounces, the registrar should attempt to
> contact the registrant 
> by phone or fax)."
> 

Bruce 

These rules are honoured only in the breach. Registrars of record frequently allow 
registrants much more than 14 days to put things right. In some cases I have run with 
RMIT the 14 days only started from the moment your legal dept. decided to send a 
query to the registrant contact at which point the the domain was transferred to 
another registrar which started the clock ticking again. I have had a registrar refuse to 
do anything about a bodgie registration.  In another case auDA (being the registrar of 
record) allowed a registrant around 3 months to regularise a .net.au registration. 
Additionally there is no obligation on the registrar to advise the complainant of the 
outcome of their investigations.


cb