Fwd: Letter to Chris Disspain re: Domains Australia

Fwd: Letter to Chris Disspain re: Domains Australia

From: <info§proweb.com.au>
Date: Thu, 3 Mar 2005 23:30:15 -0500
I have been asked to post the following mail to the
DNS list on behalf of Chesley Rafferty and Domains
Australia as for some reason his post to the DNS are
not getting through.

----- Forwarded message from chesleyau&#167;yahoo.com.au -----
    Date: Thu, 03 Mar 2005 22:34:43 -0500
    From: Chesley Rafferty <chesleyau&#167;yahoo.com.au>
Reply-To: Chesley Rafferty <chesleyau&#167;yahoo.com.au>
 Subject: Letter to Chris Disspain re: Domains Australia
      To: info&#167;proweb.com.au

Chris Disspain
107 Faraday Street
Carlton VIC 3053
			By Fax and Mail

4 March 2005


This letter is in response to a recent mailer sent by Domains
Australia headed “Domain Name Available” which offered a 5% discount
for orders received before 16 March 2005.

Yesterday I became aware of a Consumer Alert on your website at
www.auda.org.au which states that some of the letters sent out offered
to register a domain that was not available to be registered.

After checking with our mailing company, it quickly became clear that
there had been a number of letters sent out which were supposed to
offer a domain which was available and instead offered a .com domain
(which in many cases would not be available). This occurred as a data
file was merged with the incorrect wording file.

This error was in every respect a technical one, and was in no way
done to confuse the recipient of the letter.

As soon as I was aware of this problem, I placed a corrective notice
at www.domains-australia.com.au and placed a corrective message at 03
9923 6505 to inform all callers of the error in the mailer.

Also for orders received, we will contact each customer to inform them
directly of the error, to explain that the offer should have been for
a different domain and give them a complete refund.


Chesley Rafferty

----- End forwarded message -----
Received on Fri Oct 03 2003 - 00:00:00 UTC

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