RE: [DNS] Melbourne IT redelegation delays

RE: [DNS] Melbourne IT redelegation delays

From: Michael McKinnon <mjm§>
Date: Mon, 12 Aug 2002 13:36:48 +1000
There is only one thing more frustrating that not being able to get a
problem resolved; and that is not being given the opportunity to complain
about it!!!

I have been trying to get a domain redelegated (with MelbourneIT)
since last Wednesday.  So far nothing.  My emails go unanswered.  My phone
calls are disconnected due to a "high volume of calls".

Reminds me of a company I used to work for, now I know how our customers

Is aunames&#167; the correct email address to be sending my
requests to?

-----Original Message-----
From: Dave Hooper [mailto:dave&#167;]
Sent: Monday, 12 August 2002 10:27
To: dns&#167;
Subject: RE: [DNS] WebCentral - Melbourne IT redelegation

> -----Original Message-----
> From: Dave Hooper [mailto:dave&#167;]
> Sent: Monday, 12 August 2002 9:45 AM
> To: dns&#167;
> Subject: [DNS] WebCentral - Melbourne IT redelegation
> We had an instance over the weekend where two of our clients
> domains were delegated away to WebCentral. Both were TLD's
> registered at MelbourneIT. Melbourne IT have told our clients
> that it was a WebCentral 'error' which caused the problem,
> WebCentral have blamed 'AusRegistry'!!??
> Did this happen to anyone else? Can anyone shed some light on
> what has happened here?
> Dave Hooper

An update - WebCentral tech support know nothing about the issue, but
the domain department know about the issue but 'don't know what has
happened' and have 'had a lot of calls regarding this', and MelbourneIT,
after the voice recording suggested I visit and
'help myself' then promptly disconnected my call.

I have 2 very upset clients, and probably a handful more who have no
idea why their sites are down, and I cannot get answers from either of
the parties concerned.

Any suggestions on who my lawyer should be contacting?

Dave Hooper.

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Received on Fri Oct 03 2003 - 00:00:00 UTC

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