For the average domain consumer the path to filing a complaint about a
registrar's actions or interpretation is quite a journey. 

 

First, he or she has to lodge the complaint with the registrar itself.  If
the consumer goes straight to auDA then auDA will not action the complaint.
Following a response by the registrar that it either will not correct the
action or is incapable of operating under the policy as it does not know
what to do he or she then complains to auDA.  

 

auDA requests that the complaint be filed on the appropriate form to be
accepted.  Once the form is completed the domain consumer is advised that he
or she must wait for up to 30 days before a ruling on the complaint will be
given.

 

This situation is untenable given that auDA extracts a fair chunk of the
domain license fee.  This fee is paid for by domain consumers.  Rather than
spending money on flying a CEO around the world and paying him an exorbitant
salary given he manages a handful of staff how can auDA's Board deny the
domain consumer services that are core functions of this organisation.

 

Also does anyone know what the CEO's Salary has been increased to in the
last round?  What was the percentage of salary increase from previous years?
How can that salary be justified?

 

James Guy

Principal

 

GUY & AssociatesT

                Solicitors & Trademark Agent

 

Level 25 Optus Centre

367 Collins Street

Melbourne


VIC 3000

AUSTRALIA

 

 Phone: +61 3 9221 6151

 Fax:   +61 3 9383 5293

 Mobile: 0407085553

 website:  http://www.guyassociates.com.au