If it was purchased through the retail site, then we generally consider
it a retail client.  We have a reseller program and a partner program
for people who register multiple domains on others behalf - and we
also have an "internal transfer" policy so that new partners/resellers
can move domains from our retail profile to their own reseller account.

With regards to this particular mailout - I should point out that the
main focus was to ensure the registrants details are up to date.  We
are required as a registrar to make such an effort at least once every
six months (as are all registrars).  In the case of resellers, we can
simply require that they contact their own clients - but if it was
purchased retail, then we are are essentially the first line of support.

Even on the volumes you indicated, you would probably benefit
in becoming an partner (both in price, and the degree of control
you have over your clients)

If you have any additional questions/problems, I'm happy to
discuss them off-list :)

Cheers,
Kirk Fletcher

----- Original Message -----
From: "fred" <tony&#167;seol.net.au>
To: <dns&#167;lists.auda.org.au>
Sent: Tuesday, September 16, 2003 4:40 PM
Subject: Re: [DNS] Enetica


> Out of interest, how do you tell if they are retail clients? We are
> business, we have registered about 6 domains recently with you for our
> clients.
>
> I strongly suggest an "opt in" / "opt out" if you are going to try to value
> add sales to clients, especially if they are services we supply to them. We
> have no interest in .ID domains, nor hosting .. so what do you call an email
> offering services you havent asked for, we call it spam here.
>