----- Original Message ----- 
From: "Brad Norrish" <brad&#167;brad.com.au>
To: <dns&#167;lists.auda.org.au>
Sent: Tuesday, September 16, 2003 5:20 PM
Subject: The Major Point Being Raised


> There has been some distraction from the major point being made on Joshua
> Rowe:
>
>  Joshua Rowe (director of Auda ) has not been complying with Auda policies
> himself
>
> This industry as a matter of principal should deserve better direction
than
> from any person who does not for any reason follow Auda policies himself
> This is not a personal attack - only a very valid, and relevant point
being
> raised
>
> See Sanctum Internet www.sanctum.com.au looking for compliance with the
> following Auda policies
>
> 10.1 Domain Name Suppliers must fully disclose to a
> registrant the following minimum level of information:
>
> b) Identity of the accredited Registrar being used by
> the Domain Name Supplier if the Domain Name
>
> Supplier is NOT an accredited registrar including:
>
> (i) the trading name shown in the auDA list of
> Registrars;
>
> (ii) contact information for the registrar including
> telephone number in
> office hours, facsimile
> number, website address and email address;
>
> (iii) address of registered office of principal place
> of business;
>
> c) terms and conditions of the domain name licence;
> and
>
> d) processing time for domain name registrations,
> customer support contact
> information and web address link to this code of
> practice.
>
> 12.1 Domain Name Suppliers must:
>
> b) publish and observe a written complaints handling
> process which is available to all registrants at
> no charge;
>
> c) provide a web address to auDA for Consumer
> information, including Consumer Guide and FAQ;
> 15.2 Visibility and Accessibility
>
> a) Domain Name Suppliers' Complaint handling processes
> must:
>
> (i) be publicised to Customers and staff;
>
> (ii) include information to Customers about their
> right to complain; and
>
> (iii) specify how the Domain Name Supplier can be
> contacted in order to make a Complaint.
>
>
> Brad
>
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